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|Problem||Debugging steps; possible cause & solution|
|There is no access to the local unit||1) Check the network connectivity between the monitoring server and the local unit|
|2) If there’s still no connectivity to the local unit, go on site to the location of the local unit and check if:|
If local connection is allowed, after the authentication step in Web GUI, check the administrative and operational status of the Ethernet/SFP port. Enable the port if found disabled
|3) If the problem is still not solved, go to the Switch page, check the port interconnection and make sure that traffic is enabled between the corresponding external and internal ports. Check the VLAN configuration if VLANs are used. Reboot the unit|