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Access to the unit recovery
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- Get the factory password by sending a request to the your distributor or to the Infinet technical support service if the device was purchased directly. In the request, specify the serial number and the "Sequence" parameter value (if the value is not zero).
- Obtain the IP-address of the unit using the ERConsole as described in the section above.
- Click on the «+» button in the ERConsole application and a new window will appear.
- Select “Reset configuration” option and enter the Factory Password obtained at the previous step in the "Factory password" field, then click «OK». The password must be entered the same format as it has been got it from the distributor or IW support (with the gaps)..
- Turn off and on the device and then wait for about 30 seconds until the "Complete" sign will uppear.
- The unit will start in special emergency mode with the IP-address 10.10.10.1 and mask 255.255.255.0.
- Login to the unit and use "Restore Factory Settings" button on the "Maintenance" page to switch off emergency mode.
- Set new login and password, then save the configuration and restart the unit.
Checking the
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wired interface state
If you were able to access the device by connecting directly, try to determine the possible reason for the unavailability through the network. Pay attention to the wired interface statistics.
In the "Wired interface" section, you can monitor the Ethernet wired interface status and its traffic load for reception and transmission. The wired interface statistics is on the right side and can be reset by clicking the "Clear counters" button. Pay attention to the FCS errors number which indicate a violation of data integrity during transmission over the wired segment. Also, the problem can be caused by a queue (port) overflow or inappropriate frame size (runt and oversize).
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