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No access to the local unit
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1. No access to the local unit
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Step 1: Local unit check
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If you are unable to identify the cause of the problem, please contact the InfiNet Wireless support team. It is necessary to provide diagnostic card, antenna alignment test results screenshots, the installation points photos, the installation points coordinates.
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No access to the remote unit
The section describes how to test the link when there are no radio communication and no access to the remote unit, but there is access to the local unit.
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If you are unable to identify the cause of the problem, please contact the InfiNet Wireless support team. It is necessary to provide diagnostic card, antenna alignment test results screenshots, the installation points photos, the installation points coordinates.
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Expected throughput is not met
The wireless link is established but the capacity is less than expected.
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If you are unable to identify the cause of the problem, please contact the InfiNet Wireless support team. It is necessary to provide diagnostic card, antenna alignment test results screenshots, the installation points photos, the installation points coordinates.
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No data is being transferred
The wireless link is established but no data is being transffered.
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If you are unable to identify the cause of the problem, please contact the InfiNet Wireless support team. It is necessary to provide diagnostic card, antenna alignment test results screenshots, the installation points photos, the installation points coordinates.
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Unit mangement is lost
If the management of the unit is completely lost (of the local and/or the remote one), the ERConsole recovery procedure should be used. ERConsole is a software application created to recover or add a new IP address to the InfiNet Wireless units. Additionally, the ERConsole can be used to reset the InfiNet Wireless units to the factory default configuration.
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