An InfiMONITOR NEXT user can obtain a list of all the incidents for the wireless devices and the links in his visibility area by going at the "Incidents" section.

The section includes two key areas:

For easy operation with the incidents list a filter is available at the top of the page. Besides the standard filter by incident occurrence period, additional filters allows to sort incidents by the following parameters:


Incidents review

The incidents list is presented in a table having the following columns:

By default, all incidents are sorted by date, therefore the new incidents will be displayed first.

In order to display an incident time correctly, it is necessary to set date and time on the virtual machine where InfiMONITOR NEXT is installed. Time settings can not be made in the monitoring system.

Incident profile

A profile contains the following detailed information:

Incident processing

Incident processing - one of the incident's lifecycle stages (see Incident management). An incident is processed when a responsible person is assigned to it:

To accept an incident, the user must click on the "Take on" button in the incident profile. This will lead to the following changes:

Incident will be resolved automatically after eliminating the cause. In this case the rule conditions won't be met and incident will be closed with status "Resolved".

Engineers can leave comments in the incident profile that will be visible to other engineers, whose visibility area includes the particular device.

Incidents notifications

The monitoring system users can receive notifications about incidents. To activate notifications, configure the connection to the email server (see System configuration).

InfiMONITOR NEXT sends notifications containing incidents related to the devices and wireless links in the user's visibility area. Notifications are sent every 30 seconds and include all changes, accumulated during this time period.

Notification settings are available in "Notifications" section of user profile.

Here the user can select the incident severity levels for the notifications he wants to receive.

The "Group" option activates joining of several incidents with the same severity level into one notification. In this case each notification will include incidents with the same severity only.