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A profile contains the following detailed information:
- "Description" - the device or link for which the incident was generated will be displayed here. Also there is a description from the appropriate rule.
- "Status" - current incident status.
- "Assignee" - user responsible for handling the incident.
- "Source" - rule title.
- "Scheme":
- Device incident - additional information about the device, including its status, model and IP address.
- Link incident - additional information about the devices connected to the link for which the incident is generated.
- "Comments" - comments added by engineers to this incident.
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To accept an incident, the user must click on the "Take on" button in the incident profile. This will lead to the following changes:
- The incident's status will change to "In service".
- The incident will be assigned to the user, which will be reflected in the "Assignee" field.
Incident will be resolved automatically after eliminating the cause. In this case the rule conditions won't be met and incident will be closed with status "Resolved".
The engineers Engineers can leave comments in the incident profile that will be visible to other engineers, whose visibility area includes the particular device.
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The monitoring system users can receive notifications about incidents. To activate notifications, configure the connection to the email server (see System configuration).
InfiMONITOR NEXT sends notifications containing incidents related to the devices and wireless links in the user's visibility area. Notifications are sent every 30 seconds and include all changes, accumulated during this time period.
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Here the user can select the incident severity levels for the notifications he wants to receive.
The "Group" option activates joining of several incidents with the same severity level into one notification. In this case each notification will include incidents with the same severity only.