If the management of the unit is completely lost (of the local and/or the remote one), the ERConsole recovery procedure should be used. ERConsole is a software application created to recover or add a new IP address to the InfiNet Wireless units. Additionally, the ERConsole can be used to reset the InfiNet Wireless units to the factory default configuration.
Software requirements:
It is recommended to turn off any anti-virus or firewall running on your computer and to turn off all the network interfaces (except Ethernet interface connected to Infinet Wireless unit). If no device can be discovered by ERConsole, turn on the firewall, and add an UDP connection port 10009 as an exception. We also recommend to use a simple unmanaged switch as intermediary device between your PC and the InfiNet unit. It is essential to reboot the InfiNet unit each time in order to activate the Emergency Repair Protocol on the unit, therefore the switch would prevent your PC Ethernet interface from flapping up and down. Using Cisco Catalyst switches for unit recoverty is not recommended due to a known issue port mode negotiation delay.
ERConsole and InfiNet Wireless units exchange information only during the bootup process, therefore each time you need to read the units IP address, to add a new IP or to restore to the default configuration, the InfiNet Wireless unit should be rebooted. |
If you have lost management to your InfiNet Wireless unit, proceed with the following steps:
Wait for 30 seconds and the ERConsole screen should receive update from the unit as it's shown on the figure below. The Serial number, number of device reset cycles ("Sequence" field), IP address, network mask and MAC adress will be displayed on the screen:
In the New task window, set the additional IP address and network mask, then click «OK» like below:
If you need to restore your unit to the factory default settings, follow the instructions below:
If the management of the unit is lost due to unknown user name or password it can be restored using factory password. Put an serial number of device in the "User name" field and factory password in the "Password" field. |
Select “Reset configuration” option and enter the Factory Password obtained at the previous step in the "Factory password" field, then click «OK». The password must be entered the same format as it has been got it from the distributor or IW support (with the gaps).