An InfiMONITOR NEXT user can obtain a list of all the incidents for the wireless devices and the links in his visibility area by going at the "Incidents" section.

The section includes two key areas:

• Incidents list - all incidents for the devices and the links in the user's visibility area are displayed here.
• Incident card side view - if this area is open, an incident card with detailed information will be displayed without hiding the list of incidents. If the area is hidden, then the selected incident card will be opened, but the list of incidents will be hidden.

Incidents review

The incidents list is presented in a table having the following columns:

• Incident - it displays the title and severity of the rule according to which the incident was created.
• Status - current incident's status. The possible statuses are described in the Incident management article.
• Device - the device for which the incident was generated.
• Date - the date at which the incident was generated.

By default, all incidents are sorted by date, therefore the new incidents will be displayed first.

Incident card

A card contains the following detailed information:

• "Description" - the device or link for which the incident was generated will be displayed here. Also there is a description from the appropriate rule.
• "Status" - current incident status.
• "Assignee" - user responsible for handling the incident.
• "Source" - rule title.
• "Scheme":
  • Device incident - additional information about the device, including its status, model and IP address.
  • Link incident - additional information about the devices connected to the link for which the incident is generated.
• "Comments" - comments added by engineers to this incident.

Incident processing

Incident processing - one of the incident's lifecycle stages (see Incident management). An incident is processed when a responsible person is assigned to it:

• Superadmin and Admin users can assign incidents to other users in the visibility area corresponding to the device for which the incident was generated. The Superadmin user can not become an assignee.
  
• A user can assign an incident to himself, thereby making himself responsible for eliminating the cause.

To accept an incident, the user must click on the "Take on" button in the incident's card. This will lead to the following changes:

• The incident's status will change to "In service".
• The incident will be assigned to the user, which will be reflected in the "Assignee" field.

If the incident's rule contains the conditions for its automatic closure, then the incident will be automatically closed after eliminating the cause. If the engineer eliminated the incident cause, but the rule does not have the conditions for the automatic closure, then the user can manually change the status of the incident to "Resolved". If the user does not manually change the status, then the incident will become obsolete with the status "Aged".

The engineers can leave comments in the incident card that will be visible to other engineers, whose visibility area includes the particular device.

Incidents notifications

The monitoring system users can receive notifications about incidents. To activate notifications, configure the connection to the email server (see System configuration).

InfiMONITOR NEXT sends notifications containing incidents related to the devices and wireless links in the user's visibility area. Notifications are sent every 30 seconds and include all changes, accumulated during this time period.

Notification settings are available in "Notifications" section of user profile.

Here the user can select the incident severity levels for the notifications he wants to receive.

The "Group" option activates joining of several incidents with the same severity level into one notification. In this case each notification will include incidents with the same severity only.